Terms & Conditions

Conduct Expectations

You agree that you will, and any guests that accompany you will:

Show consideration for staff and anyone you have contact with on the premises.
Refrain from using abusive, offensive, or foul language.
Not engage in violent, offensive, or threatening behavior towards any staff or other contacts on the premises.
Not bring, use, or be under the influence of illegal drugs on any part of the premises.
Not be intoxicated within the premises, only consume alcohol within designated areas, and not bring your own alcohol.
Avoid any anti-social or disruptive behavior, including inappropriate or threatening behavior, misuse of equipment, or engaging in illegal or sexual activities.
Not act in a manner that constitutes sexual harassment.

Health and Safety Procedures

You agree to follow any enhanced hygiene protocols.
Use facilities at your own risk and adhere to safety briefings provided at the beginning of your visit.
Wear appropriate swimwear as required.
No smoking is allowed on any part of the premises.

Cancellation Policy

Cancellation by You

Non-arrival: Full payment required.
Within 7 days of arrival: Full payment of the booking cost.
8 to 14 days before arrival: 50% of the booking cost.
15 to 29 days before arrival: 25% of the booking cost.
30 days or more before arrival: Full refund.

Cancellation by Us

We reserve the right to cancel or alter bookings at any time.
We reserve the right, at our sole discretion, to refuse any reservation. Where we have indicated that we will not accept a booking or your presence within our spa, we reserve the right to cancel any bookings you have made or refuse entry. If we do so, we will refund any payment made but no compensation will be given.
In the event of significant changes or cancellations, we will notify you and offer:
- Acceptance of alternative booking arrangements.
- A full refund if you choose to cancel.
You must notify us of your decision within 7 days after we offer an alternative.
No compensation beyond these options will be offered for minor changes or cancellations arising from your requests.

Booking Amendments

Changes due to illness, adverse weather, or bereavement may be made up to 2 days before arrival, with a fee of £25 per person, at our discretion.

Insurance Recommendation

We strongly recommend booking travel insurance to cover potential issues such as cancellations or illness.

We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and how we keep it safe.

What Information We Collect

We may collect personal information that you provide to us, such as:

Name, email address, phone number
Booking details and communication history
Payment information (processed securely through our payment provider)

We may also automatically collect non-personal information such as pages viewed, device type, and browsing activity through cookies and analytics tools.

How We Collect Information

We collect information when you:

Contact us through forms on our website
Make a booking or purchase
Subscribe to newsletters or updates
Interact with our website (e.g., cookies and analytics)

Why We Collect Information

We use your information to:

Provide and manage bookings and services
Communicate with you about your booking or enquiries
Improve our website and customer experience
Comply with legal requirements

How We Store & Protect Information

Your data is stored securely on trusted platforms and is only accessed by authorised personnel. We will not share your personal information with third parties except when necessary to provide our services (e.g. payment processing).

Communication

We may contact you by email, phone, or message regarding bookings, enquiries, or relevant updates. You can ask to stop receiving marketing communications at any time.

Cookies & Tracking

Our site uses cookies and similar technologies to improve performance and analyse usage. You can modify your browser settings to manage cookies.

Your Rights

You can request access to the personal information we hold about you, ask us to correct or delete it, or withdraw consent at any time.

If you have any questions or requests regarding your data, please contact us at:
info@stivesbarns.com